One year on: how the new jobs experience has transformed work on site

Back in January, we launched something that’s driven real impact for our customers on site and in the office. It’s been one of our most significant releases of the year, designed to make job management faster, clearer and more connected.

What’s new about the jobs experience?

The upgraded jobs experience brought together a lot of improvements that make a big difference:

• Making jobs easier to manage: In the new experience, puts you in control of work on site. You can easily reassign jobs to different operatives, complete them yourself, or determine their next state. And, if you’ve had an operative leave, break a device or go on holiday, you can recall their jobs, so work doesn’t come to a standstill.

• More information up front: We improved the design so the most important information is easier to find, and key details are easier to edit.

• Smarter approvals: Approval stage indicators are clearer, so you don’t have to chase to understand where things are. Plus you’ve got a complete, auditable approval history for every job.

These aren’t flashy features—they’re practical tools that save teams hours every week on admin and rework. Less time updating systems means more time getting the real job done.

What’s next?

In December, we’ll be retiring the old jobs experience. Anyone still using it will be automatically moved to the new version. The transition will be smooth—your data and workflows will stay intact, but you’ll gain access to everything the new experience offers.

You can read more about what’s new here, or see how to manage and recall jobs here.