Customer story
Scaling smart: How Trail Group added value to its client services
How Onetrace helped a fast-growing specialist contractor to boost efficiency, visibility and control— whilst minimising administration for its site teams.
2.5 weeks
the system was live on two major projects
Increased growth
through scalable, digital workflows
About the company
Based in Swanley, Kent, Trail Group, a multi-solutions building and maintenance provider, specialises in fire protection, construction, electrical, security systems and planned maintenance services. Over the past 20 years, the business has evolved from an electrical contractor into a fast-growing multi-faceted business delivering projects across multiple sectors in the Southeast and nationwide.
Services
Fire & security
Construction
Electrical
Planned maintenance
Guarding
Onetrace features
Instant reporting
Real-time visibility
Client integration
As its fire and security division has expanded, Trail Group needed to manage more projects and more data—while keeping its focus on its customers, quality of service delivery and compliance.
Jon Crosby, Managing Director, Trail Group
the challenge
With the number of projects increasing year-on-year, the company needed to:
Standardise reporting across multiple teams and business units
Gain real-time visibility of project progress and quality
Reduce admin time whilst ensuring compliance
Support growth through scalable, digital workflows
“Before Onetrace, generating reports and evidence was time-consuming. We were even considering hiring extra staff just to manage compliance data.”
Jon Crosby
the solution
Implementing Onetrace
Trail Group reviewed several options before choosing Onetrace for its ease of use, flexibility and hands-on support. Within just two and a half weeks, the system was live on two major projects—fully replacing their previous system.
Jon Crosby
Unlike other platforms, Onetrace gave Trail Group’s team a simple way to capture and share evidence of work delivered whilst on site, while giving management real-time oversight of project progress and quality control:
Real-time visibility: Compliance and management teams can review photos and records as work happens.
Instant reporting: Branded reports are automatically generated, ready to share with clients and auditors.
Client integration: Standardised formats make it easy for Trail’s clients to import data directly into their own compliance systems.
the impact
Digitised workflows deliver major time and cost savings
By digitising evidence capture and automating administrative tasks, Trail Group has achieved measurable savings and efficiencies and improvements in customer service:
Reduced admin: Automation removed the need for appointing additional compliance administrative staff to keep our focus on expanding site and delivery teams.
Faster payments: Evidence and reports are shared instantly, which has a positive impact on cash flow.
Better audit readiness: Data is structured, consistent and easy to retrieve.
Improved quality control: Real-time visibility helps address any potential issues before handover.
Jon Crosby
Winning work through digital transparency
When a major London client required a competitor’s system as part of a tender, Trail Group demonstrated Onetrace instead—and we won the contract.
“We showed the client what Onetrace could do, and they loved it. They’re now looking to use it themselves. That project alone is a multi-million-pound, multi-year programme.”
Jon Crosby
The success has reinforced Onetrace as a core part of Trail Group’s business strategy—supporting delivery not only in fire protection, but also across construction and maintenance projects.
A partnership built on trust
For Trail Group, Onetrace isn’t just software—it’s a long-term partner.
Jon Crosby
Looking ahead
As Trail Group continues to expand its services and customer base, Onetrace will be at the heart of how the business delivers compliant, efficient and transparent work on every project.
“We’ve rolled this software out across multiple divisions, and we’re still finding new ways to use it. It’s easy, it’s flexible, and it’s helping us scale faster than we expected.”
Jon Crosby
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