Customer story
T&R Fire Protection—raising the bar on fire risk assessment delivery with Onetrace
High-volume remedial and FRA work leaves little room for friction. For T&R Fire Protection, the challenge was finding a digital system that improved visibility and consistency without adding complexity for operatives.
0.5 days+
saved p/month by removing chasing
1,800+
jobs on Onetrace
5/5
rating from T&R’s project leadership
About the company
T&R Fire Protection is an Essex-based specialist in passive fire protection—from fire stopping and intumescent coatings to board and barrier systems—and a TBA FireFLY recommended installer. With more than 35 years’ experience, their in-house NVQ-qualified team brings practical expertise and professionalism to every project.
Services
Fire protection
Surveys
Onetrace features
Reporting
Data capture
Job management
the challenge
Originally, documenting work meant using site record sheets and manually shared photos—a process that created inconsistency and added friction for clients. T&R tried digital tools, but complexity and rising costs got in the way.
With hundreds of fire risk assessment actions each month, they needed a platform that stayed compliant and reliable while remaining intuitive for operatives and straightforward for busy project managers.
T&R heard about Onetrace through peers in the passive fire sector. The appeal was clear: a clean layout, simpler workflows and pricing that flexed with their workforce. With other systems charging per drawing upload, costs escalated quickly. Onetrace’s seat-based model gave T&R predictable scaling without penalty.
Just as importantly, the platform aligned with the way T&R already worked. Surveys, coding works, conducting installs and collecting evidence all lived in one place, supported by structured forms, required fields and consistent reporting. It delivered the professionalism they expected—without unnecessary complexity.
Tom Port-Smith, Director
the impact
Smoother, faster delivery
Around 90% of T&R’s projects now run through Onetrace, with more than 1,800 jobs recorded. Clear workflows keep surveys, installs and evidence aligned from start to finish.
A small but meaningful update—the ability to force-submit jobs—now saves the business roughly half a day every month. Instead of chasing operatives for missed submissions, the team stays focused on delivery.
Plus, most operatives joining T&R already know Onetrace, and those who don’t pick it up quickly. This keeps onboarding smooth and avoids bottlenecks on live jobs.
Better visibility, fewer surprises
Onetrace gives T&R a real-time view of installation quality across every job. Teams can spot issues early, guide operatives before problems grow and use before, during and after photos to prove compliance on multi-layer installs. This visibility safeguards the team by evidencing complex remedial work, without adding time to the programme.
Tom Port-Smith, Director
Professional reporting clients trust
Branded, structured reports have become a clear differentiator. Clients receive clean, consistent documentation with all evidence in one place, and T&R take pride in presenting work that reflects their standards.
Kegan Gates, Projects Manager
A five-star rating
T&R rate their experience with Onetrace a full 5 out of 5. The team see the platform as straightforward, reliable and aligned with how real fire protection work happens on site.
With Onetrace now embedded across surveys, installs and FRA delivery, T&R have a system that supports their pace, reduces risk and strengthens the quality and consistency of their work.
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