Customer story
How SR Passive Fire plans and runs projects with Onetrace
With up to 15 live projects at once, SR Passive Fire needs complete visibility across labour, progress, and proof—without slowing teams down. Using Onetrace, they’ve brought planning, delivery, and compliance into one connected workflow.
running simultaneously
across every project
available on site, in seconds
SR Passive Fire
SR Passive Fire specialises in delivering high-quality, compliant passive fire protection solutions, including penetration sealing, cavity barriers, and structural fire protection, across the UK. With hundreds of projects delivered annually, maintaining consistent quality and compliance at scale is critical.
Services
Penetration sealing
Intumescent coating
Fire & smoke barriers
Structural encasement systems
Compartmentation surveys
Onetrace features
Planner
Evidence capture
Reporting
Approvals
Timesheets
Signed documents
the challenge
Maintaining oversight as project volume scales
Running 10–15 live projects at once means constantly balancing labour, progress, and client expectations.
Before Onetrace, SR Passive Fire relied on multiple systems to manage planning, track work, and produce records. Information existed—but it wasn’t connected. Keeping oversight across projects relied heavily on constant communication and manual coordination between systems. As project volumes increased, that process became more time-intensive and harder to manage efficiently.
The information was there, but finding, presenting and acting on it could take significant time—especially across multiple projects. With Onetrace, they streamlined that process, making evidence faster to access, easier to present, and quicker to act on.
The solution
Running the operation through the Planner
For Phil Crowder, Senior Contracts Manager, everything now starts with the Planner. It’s where labour is allocated, where the week is mapped out, and where changes are managed as they come in. With multiple projects moving at once, that ability to stay ahead—while still reacting to reality—is critical.
Phil Crowder, Senior Contracts Manager
Because planning sits in the same system as delivery and reporting, it doesn’t exist in isolation. It connects directly to what’s happening on site—turning the Planner into a live view of the operation, not just a schedule.
Visibility across every project, every day
As work is carried out, that plan becomes visible. Installations are recorded on site and captured centrally as part of the project, letting the team see progress as it happens—day by day, area by area.
“You can see progress being made throughout the day. You can literally see the pins turning from blue to green which I love. You know exactly where you are.”
Phil Crowder
That visibility doesn’t stop with the internal team. Senior stakeholders can be updated quickly, clients can be given access to their projects, and when questions arise on site, the evidence is already there.
Phil Crowder, Senior Contracts Manager
And with everything visible and accessible, queries are no longer something to come back to later—they’re resolved as they happen. That shift allows SR Passive Fire to operate more proactively, going deeper on detail with clients and maintaining momentum across projects.
the impact
Faster feedback, better outcomes on site
Alongside visibility, speed of feedback has changed how work is managed.
Tasks can be set directly from site or remotely, giving operatives a clear list of what they need to do. And as they submit their work, the technical manager reviews it all. If something doesn’t meet SR Passive Fire’s standards, it’s sent straight back. This creates a tight feedback loop—issues are corrected immediately, not later. Responsibility sits with the person doing the work, and standards improve as a result.
Instead of slowing things down, quality control becomes part of the flow—helping the team close out jobs faster and with greater confidence.
“Previously we couldn’t reallocate work back to operatives without a headache and might spend hours rectifying work. That's the beauty of Onetrace: the speed of reacting and the fact that we can send the work back to the operatives responsible for it. It’s faster, and it is improving their abilities on site.”
Phil Crowder
Built for how teams actually work
For this to work at scale, it has to be easy on site. Operatives need to be able to record work quickly, accurately, and without friction. At SR Passive Fire, that ease of use has been key to adoption.
“Clients love how the reports look, and the quality of the information. Onetrace makes it easy for the lads on site to record that information: it’s a lot of detail, but the speed they can go through it means it’s not an issue. They fly through it.”
Phil Crowder
Because recording is simple, the quality of data improves. And because that data feeds directly into reporting, the output is clear, structured, and easy for clients to understand.
That combination—ease on site, clarity for clients—supports better communication at every stage of the project.
Looking ahead
By bringing planning, delivery, and reporting into one place, SR Passive Fire has moved away from fragmented tools and disconnected workflows.
As SR Passive Fire continues to grow, the challenge isn’t just taking on more work—it’s maintaining control as complexity increases.
With Onetrace, SR Passive Fire has built a system where planning, visibility, and feedback all work together. They can see what’s happening across every project, respond instantly when something changes, and prove the work without delay.
That level of control allows them to take on more work without losing grip on the detail—scaling the business without adding complexity.
Phil Crowder, Senior Contracts Manager
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