Customer story
How NRT made its fire door survey process easy to follow with custom statuses
Managing fire door surveys across multiple sites can be complex and demanding, especially when each project involves hundreds of doors and numerous stages to track.
1000s
of doors tracked with Onetrace
100s
of hours saved using custom statuses
About the company
Established over 20 years ago, NRT Carpentry is a leading provider of professional carpentry services and supplier of bespoke joinery products for the construction industry.
Services
Carpentry
Bespoke joinery
Design solutions
Onetrace features
Custom statuses
Evidencing
Capture
the challenge
Managing a complex workflow
NRT Carpentry Contractors is a trusted specialist in carpentry and joinery, serving major UK housing developers. Their growing fire door service undertakes surveys at numerous sites across London. Some projects involve hundreds of doors, requiring meticulous tracking from the initial draft to completion.
Without an efficient system, their team faced difficulties managing survey stages, identifying bottlenecks, and providing back-end users with a clear overview of project progress. They quickly recognised that an automated, visually intuitive solution was essential to manage the high volume of door assessments across projects
the solution
Custom statuses with Onetrace
NRT Carpentry made full use of Onetrace's custom statuses to address these challenges:
Workflow automation
NRT Carpentry set up ten Custom Statuses to match the progress of their surveys, including "To Do", "Remedial Works", "Architrave Survey", "Survey Pending Approval", "No Access", "Survey In Progress", "No Works Required", "Works Complete", and "Survey Completed".
Intuitive visual cues
Clear colours and icons were assigned to each status, ensuring instant recognition.
Green Tick for "Completion".
Red Exclamation Mark for "No Access".
Simplifying processes
Each Custom Status helped break complex processes into clear phases, to achieve real-time progress tracking, task management, and team alignment across all project stages.
the results
Clear, actionable workflows
Custom Statuses are now vital to NRT Carpentry's daily operations, helping them break down surveys into clear stages to create a complete workflow tying everything from a door pin to final approval.
Improved visibility
Back-end users now have a clear, real-time view of hundreds of doors within a single project.
Improved accuracy
Linking Statuses to Job Sheets ensures that each stage is documented and aligned with team workflows.
Time savings
The automated system reduced manual tracking, saving valuable time while improving overall efficiency.
Admin, NRT Carpentry
See what Onetrace can do for you
NRT Carpentry's success story highlights how Onetrace's intuitive features can simplify even the most complex workflows. With tools like Custom Statuses, Onetrace can be tailored to match your team's operations. This ensures everyone understands the progress and outcomes of each project, helping you maintain clarity and keep everything on track.
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