Customer story
Seeing costs in seconds: how Firesafe built their operational advantage with Onetrace
Accessing insights faster for QA, compliance, commercial visibility and project control.
monitored through connected dashboards
across admin and technical management
from survey completion to remediation pricing
About the company
Firesafe delivers passive fire protection, fire risk management and compliance services across the Channel Islands, supporting clients throughout Guernsey and Jersey on both new build and refurbishment projects.
The company specialises in the inspection, installation, remediation and certification of passive fire protection systems, with a strong focus on quality assurance, traceability, compliance and transparent reporting. Through experienced personnel, third-party certification and digital innovation, Firesafe gives clients confidence that life safety systems are installed, inspected and maintained to the highest standards.
Services
Fire Risk Assessments
Inspection & Survey Services
Fire Doors & Fire Door Remediation
Fire Stopping
Fire Dampers & Ductwork Protection
Structural Steelwork Protection
Passive Fire Compliance Surveys & Audits
Compliance Reporting & Building Safety Support
Cavity Barriers & Compartmentation
Onetrace features
Forms
Approvals
Rates
Materials
Solutions
API
The challenge
Operational complexity at scale
As Firesafe scaled its operations across the Channel Islands, maintaining visibility over quality, compliance and commercial performance across multiple live projects became more challenging.
With a growing number of surveys, installations, inspections and remedial works taking place simultaneously, management teams needed faster access to critical project information without increasing admin.
Firesafe recognised the need for a more efficient and connected way to monitor project activity — one that would let them review compliance records, identify risks, manage variations and provide real-time operational visibility, while maintaining the high standards expected by clients, regulators and third-party certification bodies.
The solution
A single source of truth
Firesafe operates in an industry where compliance, traceability and accuracy are fundamental requirements. Onetrace is the operational foundation, letting site teams capture structured data for surveys, inspections, installations and remediation activities.
As the volume of information increased, Firesafe Technical Manager Jason Fletcher recognised that the information being collected daily across projects contained valuable operational intelligence — data that could be used to improve quality assurance, compliance management, commercial control and project oversight.
Working closely with the Onetrace team, Jason began exploring how the platform’s APIs could surface that information. Starting with no formal software development background, he taught himself to use APIs, database structures and automation tools to create a connected dashboard environment — transforming operational data into meaningful management information, tailored specifically to Firesafe’s needs.
The Firesafe Team
Jason developed the dashboard environment using modern development tools, AI-assisted workflows and cloud infrastructure, enabling rapid deployment without extensive software development resources. What began as a local dashboard project quickly evolved into a comprehensive management platform hosted within Microsoft Azure, providing live operational visibility across the organisation.
Importantly, the goal was never to replace Onetrace or duplicate its workflows. Site teams continue to complete surveys, installations, approvals and reporting directly within the platform. Instead, the API integration extends the value of the structured data already being collected. As Jason explains:
"The information our operatives are putting into Onetrace is the source of truth. The API allows us to present that information in a way that helps us manage the business more effectively. Sometimes you simply want to see the problems, understand where the risks are and focus on the priorities.”
Jason Fletcher, Technical Manager
Building operational visibility
Under Jason’s leadership, the dashboard environment has become a cornerstone of Firesafe’s operational strategy, evolving into a comprehensive business intelligence platform designed around Firesafe’s operational requirements. It gives the team unprecedented visibility of project performance, compliance status and commercial exposure.
With dedicated dashboard views and daily, automated KPI reporting, management teams can see critical operational activities — letting them focus on exceptions, risks and actions needing immediate attention, so they can make faster decisions and proactively manage risks.
QA, compliance and commercial control
The Firesafe management team can now review installation records, photos, approvals and non-certified details more efficiently, helping them spot issues earlier and maintain high compliance standards across live projects. This means they can identify potential issues and take corrective action before they affect programme delivery or client satisfaction.
Commercial Control
One of the most significant benefits has been the improvement in commercial visibility. Using Onetrace Rates and Materials data, Firesafe can quickly assess variations, remediation requirements and project costs, reducing administration. What previously required manual calculation and spreadsheet analysis can now be achieved almost instantly.
“Within seconds we can understand the commercial impact of a survey, variation or remedial package. What previously took significant administration can now be completed almost immediately.”
Jason Fletcher, Technical Manager
Operational Governance
By using APIs, the platform gives Firesafe real-time visibility across multiple projects simultaneously. This means everything can be monitored from a single view, helping the business maintain control as it continues to grow.
Planning & Handover
Information already captured through Onetrace can be reused to support reporting, documentation, material planning and automated O&M production, reducing duplication and improving consistency. The result is a more efficient close-out process and a higher quality handover package for clients.
Office visualisation
Real-time project photography is displayed across live office dashboards, and automatically refreshed throughout the day, creating a visual connection between site operations—powered by the structured forms, consistent workflows, and reliable on-site adoption that Onetrace provides—and office teams.
The impact
Improved visibility, faster response and lower administration
For Firesafe, the biggest impact has been the ability to identify issues earlier and respond to them more quickly.
Management teams can instantly identify non-compliant details, open approvals, commercial variations, outstanding actions, project bottlenecks and quality assurance issues. They can also see site activity as it happens — from the first pin of the morning through to the final completion of the day.
The same operational data is also helping accelerate commercial processes. By pulling rates and materials data directly from Onetrace, Firesafe can generate remediation pricing, variation summaries and material requirements far faster than before:
“It has transformed the way we manage contracts. We can see project performance, variations, approvals and compliance activity in real time, allowing us to respond faster and make better-informed decisions.”
Andrew Tolcher, Contracts Manager
Instead of adding administration as the business grows, Firesafe has created a scalable operational framework that maintains clear visibility across quality assurance, compliance, commercial exposure and project delivery.
And none of this required changing how site teams work. The same forms, approvals, rates, materials and workflows already used within Onetrace now provide Firesafe with greater visibility across every stage of project delivery.
Mark Firth, Managing Director
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