Customer story
How City Fire Proofing keeps dozens of live passive fire projects under control with Onetrace
With up to 40 projects running at once, City Fire Proofing needs audit-ready evidence, fast handovers, and real-time visibility—without adding overhead.
£6
saved per door through remote review
Weeks saved
Handover packs in days, not weeks
About the company
City Fire Proofing is a specialist passive fire protection contractor delivering work across multiple live sites—supporting major clients while maintaining speed, compliance, and consistent quality at scale.
Services
Passive fire protection
Fire Door Installation (New Division)
Structural Fire Protection & Specialist Coatings
Soffit Insulation
Cavity Barriers
Diamond Drilling
Remediation Works
Onetrace features
Data capture
Reporting
Approvals
Customisable forms
Signed documents
Client access
the challenge
City Fire Proofing runs multiple live passive fire projects across multiple sites at once. At that scale, the biggest risk isn’t just doing the work—it’s staying in control of the evidence, reporting, and handover documentation clients expect.
They needed a system that could:
Be easy for site teams and subcontractors to adopt
Scale across dozens of projects running simultaneously
Prevent documentation from becoming the bottleneck at the end of the job
Support faster, clearer handovers aligned to Regulation 38 and golden thread expectations
Adopting Onetrace
A simple, scalable platform the whole team can use end-to-end
The team has adopted Onetrace to bring projects into one structured workflow.
That end-to-end approach has helped them work more consistently as a business: the estimating team uploads project details; the commercial team uses Onetrace data for payroll and costing jobs; and the clients themselves can log in for real-time visibility and approvals.
Chrissy Briant—Document Controller/QA Manager
the impact
With Onetrace in place, instead of documentation building up at the end of a job, evidence is captured as work happens. This means reporting, approvals, and handovers stay on track even when dozens of projects are live at once.
Faster checks, fewer site visits
Onetrace lets teams review and verify work remotely—reducing repeat trips to site just to check progress or chase information. That shift has had a direct cost impact for their fire door work, where remote review reduced the cost per door from £10 to £4—an immediate £6 saving per door.
Handover documentation in days, not weeks
The most dramatic change has been the speed of handover documentation on major projects—an essential part of the main contractor’s golden thread—which can now be delivered significantly faster. The system produces high-quality, client-ready outputs that enhance City Fire Proofing's brand image and demonstrate their technical competence.
Chrissy Briant—Document Controller/QA Manager
Evidence that matters
When issues arise on site, CFP can immediately review photographic evidence. This can prove exactly how the install was worked, where and who was responsible. In one real-world example, this avoided the need to open ceilings to investigate inside occupied accommodation. The evidence captured in Onetrace proved the works were compliant—avoiding unnecessary rework.
“We have definitely reduced rework and remediation on our works, because we are able to provide the evidence to prove the install is compliant.”
Chrissy Briant—Document Controller/QA Manager
Streamlined operations across every project
With Onetrace, City Fire Proofing can see what’s happening, prove what’s been done, and hand over faster—across every live project.
Chrissy Briant—Document Controller/QA Manager
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